Community

COVID-19 One Year Later: Essential City Services Continue Uninterrupted; Many Enforcement Programs Remain Suspended

After one year of a worldwide pandemic, the City of Wilmington is continuing to assess its ability to deliver uninterrupted essential services to City residents, while also determining the need to keep enforcement-related programs suspended because they may adversely affect residents and businesses.
 
Mayor Mike Purzycki said hard work, determination, dedication, innovation, and strict adherence to COVID prevention protocols such as regular virus testing, has kept most City employees healthy as they have carried out their assignments at their work site or from home. However, for ‘direct-to-the-public’ jobs such as sanitation workers, water plant treatment operators, water billing and tax revenue staff, police officers, firefighters, and housing inspectors, working remotely is not an option. Combined with the performance of employees working effectively from home, the City has delivered uninterrupted essential services for the past year. Mayor Purzycki today thanked these employees and expressed his deep appreciation for their efforts in extraordinary times.
 
Mayor Purzycki said, at this time, ongoing essential City programs and services will continue despite ongoing COVID-19 concerns while other programs will remain suspended. The Redding Government Building on French Street in Wilmington remains closed to the public due to health concerns for employees and the public; however, government forms and applications are available online at www.WilmingtonDE.gov or in the Redding Building lobby. Questions should be directed to the Wilmington Customer Service Center by dialing 311.
 
Suspended programs include:

  • Water service disconnection
  • Vehicle booting and towing
  • Two-hour residential limited time parking in neighborhoods
  • Street cleaning that requires residents to move their vehicles 

Programs that were previously suspended but have now been resumed include:

  • Metered parking enforcement in the Downtown and Riverfront Districts
  • Sheriff Sales 

All other parking/traffic laws were not suspended due to COVID and therefore continue to be enforced. These include parking illegally in tow-away zones, no parking zones, or in rush hour traffic lanes, as well as blocking driveways, loading zones, pedestrian walkways, and intersections, among others.
 
Tax Filings:
The City Finance Department has extended the deadline for the filing of tax returns from April 15, 2021 to May 17, 2021 consistent with the filing deadlines for the State of Delaware and Federal Internal Revenue Service. Also, if you have questions about your earned income tax filing and refunds, please use this link for more information:
www.wilmingtonde.gov/residents/earned-income-tax-and-net-profits-tax
 
Dial 311 for Customer Service:
Residents or businesses with questions or concerns about City services or suspended services can call Wilmington’s new centralized customer service center by dialing 311 or by accessing the 311 system online by visiting the City’s website at www.WilmingtonDE.gov. Even though street cleaning services are suspended for the convenience of residents, the Department of Public Works will arrange to clean a City block more thoroughly if a resident representative calls 311 and arranges with neighbors to move vehicles on that block.
 
Utility Assistance Payment Program:
Mayor Purzycki urges any City resident 18 years or older who is struggling to pay a water/sewer/stormwater bill to visit the Utility Assistance Payment Program to determine if they are eligible for up to $3,000 in assistance. Follow this link for additional information: www.WilmingtonDE.gov/utilitypaymentassistanceprogram.

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